Complaints

It is our policy to promote the highest standard of service for our clients. We endeavor to ensure that all complaints are resolved satisfactorily and in a timely manner. If you have a complaint about our services, you may contact the member of our staff with whom you normally deal. Alternatively, please contact us at the address below:

Sophie Tomlinson, Country & Commercial Insurance Brokers, Fairfield Business Park, Longsight Road, Clayton Le Dale, Blackburn, BB2 7JA

Tel: 01772780600 Email: sophie.tomlinson@ccibltd.net

You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time, if we can. If following receipt of our final response or after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) at Exchange Tower, London. E14 9SR Tel: 0800 023 4567. Further information is available on their website (www.financial-ombudsman.org.uk).
Who is an Eligible Complainant?
• Any private individual
• A micro-enterprise which employs fewer than 10 persons and has a turnover or annual balance sheet that does not exceed €2
million.
• A small business which has an annual turnover of less than £6.5 million and employs fewer than 50 employees or has a balance
sheet total of less than £5 million
• A charity which has an annual income of less than £6.5 million
• A trustee of a trust which has a net asset value of less than £5 million
• An individual who has given a guarantee or security in respect of an obligation or liability of a small business
If your policy is placed with a Lloyd’s Syndicate and you wish to ask Lloyd’s to investigate your complaint you may do so by contacting: Complaints Team at Lloyd’s, Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN; complaints@lloyds.com; 020 7327 5693; www.lloyds.com/complaints